All tickets and transaction fees are non-refundable unless a show is cancelled. In the event of a cancellation, refunds will automatically be issued to the original method of payment.
Exceptions to the refund policy are at the discretion of the Show Creators (Host and/or Artist), not Side Door.
PLEASE NOTE: If a refund must be requested, the request must be submitted BEFORE the show’s end time, as once the show is paid out, there is no ability to process refunds.