Before publishing your first show, you will be prompted to create a Payout Account. You can securely register a bank or Paypal account to receive automatic deposits via Hyperwallet. Funds arrive between 24-72 hours of show completion (depending on your institution’s deposit time).
To learn how to set up and edit a Payout Account, click here.
You will receive an email notification when your funds are successfully released from Side Door’s Escrow account. Once released, deposit will then depend on your banking institution’s deposit time.
If you receive an email notification saying that your payout has failed, there may be an error with your Payout Account. Click the profile icon in the bottom left (top right on mobile) followed by Settings. Next, click Payouts and look for a red icon labelled Fix Error.
If you have more than one Payout Account set up, please be sure that you are selecting the correct account for use on your profile in the Profile Assignment section.
The system will continually try to pay out the show until it succeeds.
(Pro-tip: Be sure to give each account a unique name so you know which one you’re selecting)
Side Door offers transparent settlement sheets that Hosts and Artists can view before, during, and after the show (learn more here).