SIDE DOOR ACCESS INC.
- About Side Door.
1.1 The Services. Side Door Access Inc., having offices located at 1505 Barrington Street, Halifax, Nova Scotia (“Side Door”, “We” or “Us”), is committed to protecting your privacy. We make available the Side Door websites located at www.SideDoorAccess.com including all subpages and successor pages (together, the “Website”), and the Side Door applications (the “Side Door App”), together with our Services as further described in our Terms of Service (the “Services”).
- Your Consent
- Our Privacy Statement
“Personal Information” is any information about an identifiable individual, such as your name, telephone number, address, location, e-mail address, and credit card information, as well as any of your preferences. At the time of collection, We will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information, but if you choose not to provide certain requested Personal Information, in some instances you may not be able to register for an account to use the Website and Services or be able to access and use the Website or Services at all. In other instances, your choice not to provide certain other Personal Information may mean that you will not be able to use certain features of the Website, App and Services.
“Non-Personal Information” is information of an anonymous nature that is not linked to an identifiable individual. It includes aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, webpages accessed, and average time spent on the Website, App and/or Services. Business contact information, such as the name, title, business address, e-mail address, or telephone number of a business or professional person or an employee of an organization is generally not considered Personal Information under applicable privacy laws.
Non-Personal Information is collected or derived by Us in the course of operating this Website and the Services. For example, our web servers may automatically collect Non-Personal Information that is provided through your browser or stored in a cookie when you choose to visit the Website and/or use the Services.
- Personal Information That We Collect
We may collect Personal Information when you register for an account on the Website, App and/or Services, during communications with you and/or when you make purchases through the Services, through user support, and/or by way of user surveys. We collect the Personal Information in the ways described below.
4.1 All Users.
Information you provide to us: For all Users, we collect Personal Information when you voluntarily provide such information to the Services, such as when you register for access to the Services, contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services. The Personal Information we may collect includes without limitation your name, address, e-mail address, phone number and other information that enables Users to be personally identified. We may also request and collect information about your preferences, as they relate to the Services.
Information we automatically collect: We also automatically collect certain technical data that is sent to Us from the computer, mobile device and/or browser through which Users access the Services (“Automatic Data”). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services and data collected through cookies and other similar technologies.
When you register for the Services or otherwise submit Personal Information to Us, we may associate other Non-Personal Information (including Non-Personal Information we collect from third parties) with your Personal Information. At such instance, we will treat any such combined data as Personal Information until such time as it can no longer be associated with you or used to identify you.
As a Host, We will collect additional information from you. We will collect information on the timing and number of shows booked, the number of attendees at the shows, the names and e-mail addresses of the attendees, revenue collected, and the portion of the revenue paid to you.
Artists and Guests will only be able to see your venue name, city, links, photo and information in the “more about you/space” section. Your address is only revealed to an Artist after the show has been booked and to the Guest after the ticket has been purchased.
As an Artist, We will collect additional information from you. We collect information on the location, timing and frequency of shows booked, the number of attendees at the shows, revenue collected, and the portion of the revenue paid to you.
The only information that is public is your name, photo, bio, public links, genre and show description.
As a Guest, additional information may be collected from you. In addition, We will collect information on the genre and location of the shows in which you attend, your location (region), preference to have information about being a Host or an Artist, and whether you follow us on social media platforms.
Side Door collects feedback and ratings from Guests about the Host venues they attend and Artists they see. Side Door uses this feedback to provide other Users with information on Hosts and Artists. Feedback will not generally be made public; however, Side Door may publish on the Services an aggregate rating score about a Host or an Artist which is derived from feedback and ratings from other Users.
- How We Use Your Personal Information
5.1 Specific Reason.
If you provide Personal Information for a certain purpose, we may use the Personal Information in connection with the purpose for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Information you provide to answer your question or resolve your problem and will respond to the e-mail address from which the contact came.
5.2 Access and Use.
If you provide Personal Information in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Information to provide you with access to or use of the Services or functionality and to monitor your use of such Services or functionality. For instance, if you supply Personal Information relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to monitor your ongoing qualification to use such Services. In particular, we use Personal Information in the following ways:
- To match Artists with potential Hosts;
- To enable Artists and Hosts to sell Tickets to a Live Event;
- To enable Guests to purchase Tickets to a Live Event; and
- To customize Users’ experience and show you relevant information, including Artists and Live Events you may be interested in.
5.3 Service Development and Improvement.
We may use your Personal Information to help us improve the content and functionality of the Website, App and Services, by better understanding how our Users interact with the Website, App and Services. We also collect statistics about use of the Services purchased through the Website. This information is used to monitor and improve the Services. This information will be kept confidential; however, aggregate statistics that do not personally identify an individual will be kept by Us and such aggregate statistics may be made available to third parties.
We also use Personal Information to verify the identity of our Users, when necessary.
We may use your Personal Information to notify you of promotions and events or other services that may be of use to you. We will only send you electronic marketing messages in compliance with anti-spam legislation. You can unsubscribe from these messages at any time.
5.5 Other Purposes.
- System Logs & Cookies
Your IP address is reported by your web browser whenever you visit a page on the Website and/or access the Services. This information is recorded together with your registration information on our databases.
- Disclosures & Transfers
From time to time, We may employ third parties to help Us improve or otherwise make available features on the Website, App and/or the Services, whether through the provision of maintenance services, database management, Web analytics or otherwise.
Side Door may provide Personal Information collected from you, to its service providers as necessary to enable the service provider to perform its obligations to Us. They will be subject to contractual restrictions prohibiting them from using or disclosing any Personal Information for any other purpose.
Our servers are located in Dublin, Ireland (although this location may change from time to time) and your Personal Information may be transferred to and processed in Ireland. Accordingly, it may become available to the government of Ireland or its agencies under a lawful order, irrespective of the safeguards We have put in place for the protection of your Personal Information. By using our Website, App and Services, you consent to the hosting of your Personal Information in Ireland. We reserve the right to store and process Personal Information in another location, and will use commercially reasonable efforts to provide you with reasonable advance notice of any such changes in the processing location.
7.1 Important Exceptions.
We may disclose your Personal Information to third parties without your consent, where permitted or required by law; for example, if We have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to, or interference with (either intentionally or unintentionally), our rights or property, other users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may also use or disclose your Personal Information to enforce our Terms of Service. We only disclose Personal Information when We believe in good faith that such disclosure is required by and/or in accordance with the law.
- Security of Personal Information
The security of your Personal Information is important to Us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to Us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff or other permitted persons or companies as are reasonably necessary to carry out the stated purposes We have communicated to you.
- Amendment of this Policy
- Access and Accuracy
You have the right to access the Personal Information We hold about you in order to verify the Personal Information We have collected in respect to you and to have a general account of our uses of that Personal Information. Upon receipt of your written request, We will provide you with a copy of your Personal Information although in certain limited circumstances, We may not be able to make all relevant Personal Information available to you, such as where that information also pertains to another individual or as otherwise required or permitted by law. In such circumstances, We will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up to date, and We will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which We are permitted to disclose your information. Having accurate Personal Information about you enables Us to give you the best possible service.
Side Door Access Inc.
c/o Volta Labs
1505 Barrington Street – Maritime Centre
Lobby Level, Unit 100
Halifax, Nova Scotia
Last Updated: April 10, 2018
“Show was incredible! Energy was great, music was fabulous. Couldn’t have asked for a better night.” ~ Patricia Massy, Massy Books, Vancouver
“WOW, what a powerful performance!” – Cory Stumpf, Kamloops
“The system has excellent transparency and efficiency. The awful end-of-night settlement with the venue/promoter is removed from the show experience. My focus could be solely on the performance. I thoroughly enjoyed that.” – Stephen Carl O’Shea
“Side Door, founded by music industry vets, has a unique perspective on the untapped potential of this audience and understands the needs of the community.” – Jason Kunesh, Design Director, City of Chicago